info@teamfanatics.com
Customer Service Inquiries
Got a question about an order or product? Please contact us at: info@teamfanatics.com
Ordering Information
(800)-516-6101 (Ordering information only)
Observed Holidays (no outgoing shipments):New Year's Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Eve
Christmas Day
Additional Shipping and Ordering Information
Q: How can I contact you regarding a potential or current order?
A: You can email use anytime at info@teamfanatics.com. Please make sure the address "info@teamfanatics.com" is in your address book, otherwise our reply might be mistaken and caught by spam filters.
Q: How much do you charge to ship items?
A: The shipping charge is approximated based on the total weight of the order. You are able to preview shipping charges during the checkout process, and approve them before your place your order. Our minimum level of service is a UPS or USPS (at our discretion) which have full tracking features.
Q: How do you ship, and can I get a tracking number?
A: TeamFanatics.com uses USPS and USPS for shipping. All orders will have tracking numbers e-mailed to the address on file. If for some reason you would like to request a tracking number, please forward that request to info@teamfanatics.com.
Q: I am ordering from Canada, how long will it take before I receive my order?
A: TeamFanatics.com uses the United States Postal Service for ALL Canada shipments. Due to customs and the crossing over of international borders, Canada orders take on average 4-5 weeks from the date we ship.
Q: Do you offer expedited services for rush orders?
A: We certainly do. For most packages within the US, we give you the option of a 2-day Express, or Next Day service if you so require it. Please note that for special order items, the expedited service will only apply once the items have arrived from the factory. Delivery on Saturdays is also available for an extra charge, which you can preview during checkout.
Q: I want to order using 2-Business Day Air Service or Next Business Day Air Service. When will I get the order?
A: Business days are defined as being Monday through Friday. If you place your order on Monday, and it is in-stock (98% of our orders are), we'll process it within 1 business day (most are processed the same business day if ordered by 12pm Noon Central Time). Once your order is processed, it is shipped by the method you choose.
For example, if you order on Monday, it will be processed and shipped on Tuesday. With 2 Business Day Air Service, you will receive it 2 business days later (Thursday), by 4:30pm. Please note that with 2-Business Day and Next Day Air Services, NO DELIVERIES ARE MADE ON SATURDAY, SUNDAY, and certain holidays. Please refer to the chart below for reference only. The chart assumes that all items in an order are in stock. TeamFanatics does stock all of the items we feature on our website, though occasional stock outs can occur.
The above chart is for reference only, and does not apply during holiday weeks including the week before and leading up to the Christmas holiday. It is also subject to carrier guarantees and possible delays due to severe weather or other "Acts of God".
Product Information
Q: I need something in time for an event or birthday, how can I make sure you have it in stock and secure a shipping date?
A: Just e-mail us at info@teamfanatics.com with the item and quantity that you need, and we will let you know if there would be any potential difficulties.
Q: Are all your items officially licensed by the MLB, NBA, NFL, NHL, and NASCAR?
A: All the products we sell are officially licensed and only produced by the manufacturers that meet or exceed the guidelines set by each respective licensor. This means you will only get the highest quality product made to the specifications set by the licensors.
Q: What does it mean when the item page says "Usually ships in 1-2 weeks"?
A: TeamFanatics.com is committed to bringing you the freshest products and ideas for your sports teams. Many of the items, such as wall clocks, flags, stadium seats, etc. are updated on a rotating basis, so in order to give you the latest designs, they are special ordered from the factory.
Q: I am interested in your full size pennants. How do you ship them?
A: Unlike other sites, we ship our pennants completely flat, in oversize packaging. We don't bend, fold, or roll them for transit.
Q: I have a specific question about a product that I saw online, how can I ask you about it?
A: Feel free to send us an e-mail at info@teamfanatics.com, and we'll be happy to assist you from there.
Return Policy
Q: Do you accept returns?
A: We are committed to providing you with the best possible selection of licensed products in your favorite teams or sports. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange for any purchases made within 30 days. There will be a 15% restocking fee for any returns over $100. The original shipping and handling charges are not refundable. All sales are final after 30 days from the purchase date. The returned items must be in brand new condition, sealed, and in original packaging.
Please note that due to the special order and handmade nature of our Mini-Pennant strings, there is a 50% restocking fee on these if they are returned.
Any orders over $1000 are considered special order and are not returnable.
Q: I changed my mind on an item I ordered 2 weeks ago, can I do that?
A: Refunds for items are accepted within 30 days of the purchase date. The returned items must be in brand new condition, sealed, and in original packaging. You are responsible for return shipping charges on the returned products. Please send your package, including your invoice via a prepaid, insured, traceable method to ensure a safe and documented delivery. Upon receiving the returned products, we will gladly credit your account the amount you paid for the merchandise. The original shipping and handling charges are not refundable. Anything over 30 days of purchase date is not refundable-no exceptions.
Q: I received the wrong item, what do I do?
A: We strive to ship your order as quickly and accurately as possible, but mistakes do happen. If we shipped you the wrong item, please notify us as soon as possible (email: info@teamfanatics.com), and we will send the right products over as well as a call-tag to pick up the wrong product we sent.
Q: I purchased something from your website and it came damaged, what do I do?
A: Although we inspect each item before it going out, items can be damaged along the way. If your item came damaged, please contact us within 3 business days(email: info@teamfanatics.com) and we can do one of two things: send a replacement at no extra charge, or refund you the value of the product.
Q: How do I send back an item I do not want or one that is damaged?
A: Please send your package, including your invoice via a prepaid, insured, traceable method to ensure a safe and documented delivery. We are not responsible for returns not insured or tracked. Just a friendly reminder that returns are only accepted if the purchase was made within the last 30 days. We will only refund upon receiving the return. The original shipping and handling charges are not refundable. We are also not financially responsible for the return shipping charges you incur on products being sent back to us.
Customer Service Inquiries
Got a question about an order or product? Please contact us at: info@teamfanatics.com
Ordering Information
(800)-516-6101 (Ordering information only)
Observed Holidays (no outgoing shipments):
Additional Shipping and Ordering Information
Q: How can I contact you regarding a potential or current order?
A: You can email use anytime at info@teamfanatics.com. Please make sure the address "info@teamfanatics.com" is in your address book, otherwise our reply might be mistaken and caught by spam filters.
Q: How much do you charge to ship items?
A: The shipping charge is approximated based on the total weight of the order. You are able to preview shipping charges during the checkout process, and approve them before your place your order. Our minimum level of service is a UPS or USPS (at our discretion) which have full tracking features.
Q: How do you ship, and can I get a tracking number?
A: TeamFanatics.com uses USPS and USPS for shipping. All orders will have tracking numbers e-mailed to the address on file. If for some reason you would like to request a tracking number, please forward that request to info@teamfanatics.com.
Q: I am ordering from Canada, how long will it take before I receive my order?
A: TeamFanatics.com uses the United States Postal Service for ALL Canada shipments. Due to customs and the crossing over of international borders, Canada orders take on average 4-5 weeks from the date we ship.
Q: Do you offer expedited services for rush orders?
A: We certainly do. For most packages within the US, we give you the option of a 2-day Express, or Next Day service if you so require it. Please note that for special order items, the expedited service will only apply once the items have arrived from the factory. Delivery on Saturdays is also available for an extra charge, which you can preview during checkout.
Q: I want to order using 2-Business Day Air Service or Next Business Day Air Service. When will I get the order?
A: Business days are defined as being Monday through Friday. If you place your order on Monday, and it is in-stock (98% of our orders are), we'll process it within 1 business day (most are processed the same business day if ordered by 12pm Noon Central Time). Once your order is processed, it is shipped by the method you choose.
For example, if you order on Monday, it will be processed and shipped on Tuesday. With 2 Business Day Air Service, you will receive it 2 business days later (Thursday), by 4:30pm. Please note that with 2-Business Day and Next Day Air Services, NO DELIVERIES ARE MADE ON SATURDAY, SUNDAY, and certain holidays. Please refer to the chart below for reference only. The chart assumes that all items in an order are in stock. TeamFanatics does stock all of the items we feature on our website, though occasional stock outs can occur.
| Order Day | Process + Ship Day | 2-Business Day Air Service | 2-Business Day Air Service w/ Saturday Delivery | Next Business Day Air Service |
| Sunday | Monday | Wednesday | Wednesday | Tuesday |
| Monday | Tuesday | Thursday | Thursday | Wednesday |
| Tuesday | Wednesday | Friday | Friday | Thursday |
| Wednesday | Thursday | Monday | Saturday | Friday |
| Thursday | Friday | Tuesday | Tuesday | Monday |
| Friday | Monday | Wednesday | Wednesday | Tuesday |
| Saturday | Monday | Wednesday | Wednesday | Tuesday |
The above chart is for reference only, and does not apply during holiday weeks including the week before and leading up to the Christmas holiday. It is also subject to carrier guarantees and possible delays due to severe weather or other "Acts of God".
Product Information
Q: I need something in time for an event or birthday, how can I make sure you have it in stock and secure a shipping date?
A: Just e-mail us at info@teamfanatics.com with the item and quantity that you need, and we will let you know if there would be any potential difficulties.
Q: Are all your items officially licensed by the MLB, NBA, NFL, NHL, and NASCAR?
A: All the products we sell are officially licensed and only produced by the manufacturers that meet or exceed the guidelines set by each respective licensor. This means you will only get the highest quality product made to the specifications set by the licensors.
Q: What does it mean when the item page says "Usually ships in 1-2 weeks"?
A: TeamFanatics.com is committed to bringing you the freshest products and ideas for your sports teams. Many of the items, such as wall clocks, flags, stadium seats, etc. are updated on a rotating basis, so in order to give you the latest designs, they are special ordered from the factory.
Q: I am interested in your full size pennants. How do you ship them?
A: Unlike other sites, we ship our pennants completely flat, in oversize packaging. We don't bend, fold, or roll them for transit.
Q: I have a specific question about a product that I saw online, how can I ask you about it?
A: Feel free to send us an e-mail at info@teamfanatics.com, and we'll be happy to assist you from there.
Return Policy
Q: Do you accept returns?
A: We are committed to providing you with the best possible selection of licensed products in your favorite teams or sports. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange for any purchases made within 30 days. There will be a 15% restocking fee for any returns over $100. The original shipping and handling charges are not refundable. All sales are final after 30 days from the purchase date. The returned items must be in brand new condition, sealed, and in original packaging.
Please note that due to the special order and handmade nature of our Mini-Pennant strings, there is a 50% restocking fee on these if they are returned.
Any orders over $1000 are considered special order and are not returnable.
Q: I changed my mind on an item I ordered 2 weeks ago, can I do that?
A: Refunds for items are accepted within 30 days of the purchase date. The returned items must be in brand new condition, sealed, and in original packaging. You are responsible for return shipping charges on the returned products. Please send your package, including your invoice via a prepaid, insured, traceable method to ensure a safe and documented delivery. Upon receiving the returned products, we will gladly credit your account the amount you paid for the merchandise. The original shipping and handling charges are not refundable. Anything over 30 days of purchase date is not refundable-no exceptions.
Q: I received the wrong item, what do I do?
A: We strive to ship your order as quickly and accurately as possible, but mistakes do happen. If we shipped you the wrong item, please notify us as soon as possible (email: info@teamfanatics.com), and we will send the right products over as well as a call-tag to pick up the wrong product we sent.
Q: I purchased something from your website and it came damaged, what do I do?
A: Although we inspect each item before it going out, items can be damaged along the way. If your item came damaged, please contact us within 3 business days(email: info@teamfanatics.com) and we can do one of two things: send a replacement at no extra charge, or refund you the value of the product.
Q: How do I send back an item I do not want or one that is damaged?
A: Please send your package, including your invoice via a prepaid, insured, traceable method to ensure a safe and documented delivery. We are not responsible for returns not insured or tracked. Just a friendly reminder that returns are only accepted if the purchase was made within the last 30 days. We will only refund upon receiving the return. The original shipping and handling charges are not refundable. We are also not financially responsible for the return shipping charges you incur on products being sent back to us.
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